We send you your order number on the same day after payment.
WE SHIP YOUR PURCHASES
For different countries, the assembly and dispatch of goods by postal service takes different times, usually from 1 to 3 days
SENDING A TRACKING NUMBER
As soon as we send the order, we send you a track number to track the movement of the parcel. This usually happens within 3 days after payment.
GET A PACKAGE
Unpack your purchases and enjoy using
Easy return process
We offer 6 months warranty for all adult products. If your product is defective, we will replace it with an identical product within 6 months of purchase. (your product may also come with an extended manufacturer's warranty). If we are unable to replace your product, we will offer you another product of the same value. You have 14 days from the date of purchase to return the items to us in accordance with a "change of mind". Items must be unopened, unused, in original packaging, hygiene seal intact, and all contents of the original package.
Please be aware that for health and hygiene reasons we cannot offer returns or exchanges for used/opened sex toys. We do not guarantee any of our products, however we remain true to our exceptional customer service, we will always strive to ensure that all of our customers are happy with their purchase. Please note: Standard postage fees may apply on return orders (tracking number will be required as proof of submission). If the return is for a defective item, a replacement item will be sent to you free of charge within 5 business days from the date we receive the defective item.
Important. Please contact us for a return number and further return instructions before shipping the product. Email: boners.shop@gmail.com
Questions most often asked by clients
When we ship your order, you will receive an email with a tracking number so you can track your package. The process of forming a parcel can take up to 3 business days.
All parcels we send are 100% confidential. We use plain brown boxes and plain white or dark opaque bags so no one knows what's inside.
At BONERS.SHOP, we offer a 6 month warranty on all adult products and offer a 14 day return policy. If your product is defective, we will replace it within 6 months of purchase. (your product may also come with an extended manufacturer's warranty).
You can track the progress of your order using the tracking number we send you in your shipping confirmation email. If you have not received your number and more than 5 business days have passed, please contact us: boners.shop@gmail.com