Easy return process

We offer 6 months warranty for all adult products. If your product is defective, we will replace it with an identical product within 6 months of purchase. (your product may also come with an extended manufacturer's warranty). If we are unable to replace your product, we will offer you another product of the same value.
You have 14 days from the date of purchase to return the items to us in accordance with a "change of mind". Items must be unopened, unused, in original packaging, hygiene seal intact, and all contents of the original package.

Please be aware that for health and hygiene reasons we cannot offer returns or exchanges for used/opened sex toys. We do not guarantee any of our products, however we remain true to our exceptional customer service, we will always strive to ensure that all of our customers are happy with their purchase. Please note: Standard postage fees may apply on return orders (tracking number will be required as proof of submission). If the return is for a defective item, a replacement item will be sent to you free of charge within 5 business days from the date we receive the defective item.

Important. Please contact us for a return number and further return instructions before shipping the product.
Email: boners.shop@gmail.com

When returning a defective item, please make sure you provide the following information:
- Your full name
- Your order number
- The reason you are returning the item
- Original order confirmation or invoice that you received with your product
- Contact phone number if it was not specified earlier
This will help us resolve the issue quickly if we need to contact you.